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Privacy Policy 2018-06-04T13:58:18+00:00
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At Awareness in Mind, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@awarenessinmind.co.uk

Getting in touch via our Contact form:

Clients can opt to complete this to initiate contact with the service. This will provide your name, email address and telephone number. The information entered on the form will be sent securely to the company email address and will not be stored on the website. By completing this form, the user consents to be contacted in response to their query.
If you do not respond to contact, your details will not be retained. If you do not wish to continue contact, you can inform us of this and all personal details will be deleted.

Getting in touch via call, email or social media:

Clients can opt to contact us by any of these methods to initiate contact with the service. A record of this contact will be kept whilst correspondence/providing of services is still active. The information provided by you will be retained in its original form. This information may be stored within our email system, on mobile phones, or in social media messages systems. This may include your name, contact number and email address. By getting in contact with us, the user consents to be contacted in response to their query.

If you do not respond to contact, your details will not be retained. If you do not wish to continue contact, you can inform us of this and all personal details will be deleted.

Storage of personal information:

Personal information of service users will be stored for the purposes of providing services. This may include name, phone number, address, email address and other personal details. The information will be stored securely, for example in password protected documents on password protected devices. Or it may be stored within email/phone/social media accounts where these devices will be secured with passwords. Any information gathered via paper form will either be stored securely in a locked facility or be destroyed appropriately once converted to an electronic record.

Records from accessing the service (therapy sessions) will be kept either electronically or by paper. Where possible, paper records will be held without personal identifiable information.

Information retained for booking services:

In order for you to access the service, we need to store information about you to arrange appointments. This information will include your name, email address, and phone number, and any other information you have provided to us. This information will be used solely to provide the service.

Information retained for completing services:

If services are accessed, records of this will be kept for financial reasons (invoicing) and for medical and legal reasons. Notes of all therapy session are required to be kept. Records will be stored securely and kept for a period of reasonable time (typically 7 years).

Third parties:

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing or research purposes.

If you are accessing the service funded by a private company or health insurance, we are required to share information with them. By accessing the service via these methods, users are consenting to this sharing of information.

All therapists are required to have clinical supervision and discuss clients in these sessions. Client information may be discussed, but you will not be identifiable.

If we are provided with information that suggests that you or someone else is at immediate risk or harm, we are required by duty of care to contact relevant services. This may be done without your permission. This could include contact with emergency services, your GP or other healthcare professionals.